I’m Marsela Shembitraku, a passionate social services professional from Korça, Albania, with a Master of Science in “Social Services in Criminal Justice” from the University of Tirana. My journey in this field has been driven by a deep commitment to making a difference. For the past three years, I’ve been a dedicated Case Manager at Streha Center, where I specialize in providing essential psycho-social support to individuals who have faced severe trauma. My approach is firmly rooted in trauma-informed care principles, ensuring that I approach each person with unwavering sensitivity and empathy, creating a secure space for their healing.

Now, I’m excited to start working with Plan&Go. I look forward to leveraging my passion and expertise to work with refugees, aiming to positively impact their lives. This opportunity fills me with immense excitement and determination. In summary, I’m a dedicated professional with a strong background in social services, especially in trauma-informed care. My experiences as a Case Manager underscore my unwavering commitment to creating nurturing environments for those in need. I’m thrilled to embark on this new journey with Plan&Go to support refugees.